Frequently Asked Questions

I want to take an Adoption Learning Partners (ALP) course or webinar/webcast. What do I do?: To search for a specific course or webinar/webcast or to see listings of all our offerings, click the catalog tab at the top of the page. Click the name of the item you are interested in and from that description page add it to your cart. When you are ready to checkout, you'll be asked to log in with your username and password. If you are a new user, you'll be asked to register and create a unique username and password. Once you are registered and enrolled in a course, you'll be able to take that course from the my account page on our website. Please scroll to the bottom of the FAQ for information about our webcast microsite.

What is the difference between an individual and joint registration?: If you are required to complete courses independent of your spouse/partner, you should register on the website as an individual. Certificates will be issued in one name only. If your adoption agency allows you and your spouse/partner to complete courses together, then you can register jointly. One certificate will be issued containing both names.

Do I need to be affiliated with an agency to take an ALP course?: No, all you need to do is register. When you do, you'll be asked to select an agency from a pulldown list. If you are not affiliated with an agency or do not see your agency listed, select "Other" which is located at the bottom of the list. You'll then be provided with a field to type in the name of your agency or, if not working with an agency, you may say so there.

What are the costs?: The fees for most courses range from $10 to $45 each. Webinars/webcasts are generally $20-$25. We offer volume discounts if you purchase more than $100 in a single transaction. Some courses have free enrollment with a processing fee if you want the optional Certificate of Completion. Until October 4, 2020 most webinars/webcasts offered an optional certificate for an additional processing fee. Starting on October 4, 2020, most webinars purchases include the certificate and the certificate fee. Those who purchased the webinar prior to this date may still add on the optional certificate where available.

How do I pay?: You can pay online with a Visa, MasterCard, Discover, or Diners Club. Our online payment processing is done through a secure third-party website. We do not accept checks nor take credit card information over the phone.

What is your refund policy?: Adoption Learning Partners will refund courses that have not been started/launched and have been purchased within the last year. The exception is if you have purchased a Package. Packages are comprised of individual courses. Individual courses within packages cannot be refunded nor other courses substituted. If no course has been started, we can refund the entire package.

If you need a refund, please contact us.

Please note: the refund policy for webinars/webcasts is not the same as the policy for courses. Webinar/webcast fees are not refundable.

I forgot my username and/or password.: If you forgot your password, and your email address has not changed since you registered, click I forgot my password on the log in screen.

If you forgot your username, please contact us.

Note: DO NOT CREATE A NEW REGISTRATION - even if you cannot remember your username and password. It will create multiple accounts, and your account page will not be accurate.

I need to change my registration information.: You can edit most information directly through your account page after logging in by selecting My Profile. If you want to update your password, choose Change Password.

How long do I have to take a course?: There is no time limit. You do not need to finish a course in a single session, and you may return to finish and/or review courses whenever you wish, even after completion.

How do I successfully complete a course for certification?

Amount of time spent in course should be equal to or greater than the credit hours granted for the course.
Completion of all required sections of the course.
Written responses to the end of course evaluation need to include course content specific responses.

If these criteria are not successfully met, you may receive:

A request to retake the evaluation.
A Certification Denial - you will be required to retake the course and evaluation in order to qualify for certification. You will not be charged again to do so.

Certificates, once issued, are immediately available on your account page. The certification review process takes one to two business days from the time the end of course evaluation is submitted.

Why are there no "credit hours" listed on the With Eyes Wide Open certificate?: For the course With Eyes Wide Open, Adoption Learning Partners does not determine the number of training credit hours nor do we place training credit hours on the certificates of completion. Please ask your agency how many hours they grant for the course. Adoption Learning Partners recommends four.

My adoption agency needs a copy of my certificate.: It is your responsibility to provide the certificate to your agency. Once your certificate has been issued, you may forward it on to anyone who needs it. You can also print the certificate and mail in or fax it to your agency.

Can I use my iPhone, iPad, or other tablet or mobile device to take courses on ALP?: No, mobile devices do not support all of the necessary software to take an ALP course. You must use a computer to take a course.

After I've been on the course a while, it times out and then I cannot get back in.: If your session times out, shut down your Internet browser, then re-launch it, return to the Adoption Learning Partners website, log in again and re-launch the course.

I don't have audio.: Not all our courses have audio. Most courses that have audio also have an option to read a transcript.

If you do not have audio or if you are hearing impaired and need assistance, contact us.

What are the technical requirements for ALP courses and the website in general?

Most computers today are equipped with the necessary software to run ALP courses. However if you have problems launching or running a course, please check the following:

Browser: Internet Explorer 11+, Firefox, Safari 9+, Chrome.
Javascript: must be enabled. If you are unsure how to enable Javascript in your browser, click here.
Browser Cookies: Cookies should be enabled. If you are unsure how to enable Cookies in your browser, click here.
Pop-Up Blocker: Set your pop-up blocker to allow pop-ups from the Adoption Learning Partners website. Also, check if you have McAfee, Norton, or another anti-virus program installed. Sometimes you can have more than one program blocking pop-ups.
Privacy Level: Internet Explorer's "Privacy Level" should be set no higher than Medium. To change your Privacy Level, edit the preferences in IE's Internet Options.
PDF Reader: Your computer probably has a PDF reader pre-installed. However, if you are not able to open our course certificates, which are issued in PDF format, you can download the free Adobe Acrobat Reader here

Please note: Technical requirements for attending webinars/webcasts are not the same as the requirements for courses.

What are the technical requirements for ALP webinars/webcasts?: PC-based attendees
Required: Windows 7, Vista, XP, 2003 Server or 2000
Macintosh-based attendees
Required: Mac OS X 10.4.11 (Tiger) or newer
For webinars, PC and Mac users will be able to hear audio through computer speakers.

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Frequently Asked Questions

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